DELIVERY

BYOB Beauty has partnered with leading last mile logistics companies to ensure orders are delivered securely and on time. Our delivery service covers all major towns and over 150 towns that’s covered by our last mile delivery service network.

DELIVERY TIMELINES

BYOB Beauty offers 1-3 business day shipping as our standard shipping option on all merchandise orders. 

We offer two different delivery options: Same day delivery for orders placed by 12.00pm on Weekdays and Saturdays. 

Same day delivery is available 5 days a week Monday to Friday. This excludes Public Holidays and applies to specific areas within Nairobi County.

Standard delivery takes 1-3 days (this excludes Sunday and public holidays). The estimated delivery date is displayed on the checkout counter.

DELIVERY COSTS

In order to be deliver our merchandise to our customers in a way that is secure, effective and efficient as possible, a delivery fee will be charged at checkout depending on the final location of the delivery (This excludes out of Kenya deliveries due to duties and customs).

CONSOLIDATING MULTIPLE ORDERS

Multiple orders will be combined into one parcel to reduce cost and number of parcels shipped to a single customer.

TRACKING ORDERS

Once the order has been dispatched a waybill number or order number will be sent to the customer and details on how the order can be tracked. You can confirm the order status by sending the order number to customer care representative at info@BYOBbeauty.co.ke.