FRequently Asked Questions

Click on an item, then select the quantity then to add the product to your shopping cart. Select View cart to proceed with checkout. Key in the delivery details and complete the payment to finalize the order process.

We accept payments via Mobile Money (Mpesa, K cash and Airtel money), major Credit / Debit cards such as Mastercard and VISA.

Once the merchandise has been dispatched you will receive a notification informing you that the delivery is on route and at what time you should expect it.

Standard shipping takes 1-3 days county wide. Same day shipping for orders made before 12.00 pm will be delivered on the same day, after 12.00 pm cut off will be delivered the next day.

Yes we do. Get in touch with us for more information. Please keep in mind custom duties and taxes will apply.

Yes it is. We use SSL security to ensure all your personal information is encrypted. 

Absolutely! If you find damages to the product contact us immediately. We are to ensure your best shopping experience. Simply contact us and we will get it addressed. 

Unopened returns can be exchanged for in store credit note or merchandise of a higher or equivalent price (top up may be required for items with a higher price). Open returns will NOT be accepted. 

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed, after an hour the order will be processed. Refunds (in store credit) for cancelled orders after payment may take up to 7 days to revert the funds to the original mode of payment.